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Privacy Policy

Last Updated: 20 August 2026

The Empire Kitchen (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use https://theempirekitchen.co.uk/, submit an enquiry, contact us, become a partner, or use any services available through our website.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Empire Kitchen operates the website https://theempirekitchen.co.uk/.

For the purposes of applicable data protection law, The Empire Kitchen is responsible for deciding how and why your personal information is processed.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, you can contact us through the Contact Us section of our website.

2. Information We Collect

Depending on how you interact with our website, we may collect:

  • Name
  • Email address
  • Telephone number
  • Business or venue name
  • Business address
  • Information submitted through contact forms
  • Information submitted through partner enquiries
  • Details contained in messages or enquiries
  • Information relating to orders, bookings or services, where applicable
  • IP address
  • Browser and device information
  • Website usage information
  • Cookie and similar technology information

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Collect Your Information

We may collect personal information when you:

  • Visit or use our website
  • Complete a contact form
  • Submit a partner enquiry
  • Contact us regarding our services
  • Make an order, booking or enquiry, where applicable
  • Communicate with us by email, telephone or other channels
  • Interact with our website or cookies
  • Otherwise voluntarily provide information to us

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries
  • Respond to partner enquiries
  • Communicate with you about your enquiry
  • Provide and manage our services
  • Process orders or bookings, where applicable
  • Manage relationships with customers, venues and partners
  • Improve our website and services
  • Maintain website security
  • Prevent fraud, misuse or unauthorised activity
  • Keep appropriate business records
  • Comply with legal and regulatory requirements
  • Send marketing communications where permitted by law

We will only use your personal information for appropriate and lawful purposes.

5. Lawful Basis for Processing

We process personal information using one or more of the following lawful bases under the UK GDPR:

Contract

Where processing is necessary to enter into or perform a contract with you.

Legal Obligation

Where processing is necessary for us to comply with a legal or regulatory obligation.

Legitimate Interests

Where processing is necessary for our legitimate business interests and those interests do not override your rights and freedoms.

This may include responding to enquiries, managing business relationships, improving our website and maintaining website security.

Consent

Where we ask for your consent to process your information, we will only process it for the purposes for which you have provided consent.

You can withdraw your consent at any time.

6. Marketing

Where permitted by law, we may use your information to send information about our services, products, offers or other relevant updates.

Where consent is required, we will obtain your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us through our website.

7. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our website and business.

These may include:

  • Website hosting providers
  • Website development and maintenance providers
  • IT and technical service providers
  • Email and communication providers
  • Payment providers, where applicable
  • Ordering, booking or delivery providers, where applicable
  • Analytics providers
  • Marketing service providers, where applicable
  • Professional advisers
  • Government, regulatory or law enforcement authorities where legally required

We expect third-party service providers who process information on our behalf to maintain appropriate security and comply with applicable data protection requirements.

8. International Transfers

Some third-party service providers may process personal information outside the UK.

Where this happens, we will take appropriate steps to ensure that personal information remains protected in accordance with applicable UK data protection law.

This may include using an adequacy decision or appropriate contractual safeguards where required.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on:

  • The nature of the information
  • The purpose for which it was collected
  • Our ongoing relationship with you
  • Legal, accounting or regulatory requirements
  • Our legitimate business needs

When information is no longer required, we will securely delete or anonymise it where appropriate.

10. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Make the website function correctly
  • Remember preferences
  • Understand website usage
  • Improve website performance
  • Analyse visitor behaviour
  • Support marketing activities, where applicable

Where required by law, we will obtain consent before using non-essential cookies.

You can manage your cookie preferences through the cookie settings available on our website.

11. Website Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Destruction
  • Alteration
  • Unauthorised disclosure
  • Unauthorised use

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, you may have the following rights under UK data protection law:

  • Right of access – to request a copy of the personal information we hold about you.
  • Right to rectification – to ask us to correct inaccurate or incomplete information.
  • Right to erasure – to ask us to delete your personal information in certain circumstances.
  • Right to restriction – to ask us to restrict how we process your information in certain circumstances.
  • Right to data portability – to request your information in a structured, commonly used and machine-readable format in certain circumstances.
  • Right to object – to object to certain types of processing, including direct marketing.
  • Right to withdraw consent – where we rely on your consent, you can withdraw it at any time.

These rights are subject to certain conditions and legal exemptions.

13. Exercising Your Rights

If you wish to exercise any of your data protection rights, please contact us through the Contact Us page on our website.

We may ask for information to verify your identity before processing your request.

We will respond to valid requests within the timeframe required by applicable data protection law.

14. Complaints

If you have concerns about how we use your personal information, we encourage you to contact us first so that we can try to resolve your concern.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk/

The ICO provides information about your data protection rights and how to make a complaint.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

16. Children’s Privacy

Our website is not specifically directed towards children.

We do not knowingly collect personal information from children where doing so is not legally permitted.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We recommend checking this page periodically for the latest version.

18. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please use the Contact Us page on the The Empire Kitchen website: https://theempirekitchen.co.uk/